Insight
Human vs AI receptionist: what actually works
When should a human handle the phone, and when should AI step in? Here is the balanced answer.
Where humans win
Complex cases, emotional support and exception handling still need a human. AI should not replace that.
Where AI wins
Speed, consistency and after-hours coverage. AI can answer every call, qualify requests and book appointments.
The hybrid model
The best setups combine AI for overflow and routine tasks, with humans for sensitive or complex situations.
Build a hybrid phone flow
We design routing so humans step in where they add the most value.